Emergency calls in Shasta County can now be texted to 9-1-1. If possible, it’s always better to make an actual voice phone call because it’s faster, easier, and a dispatcher can ask the caller essential questions. However, sometimes texting is the only reasonable option. That’s especially the case in a place like Shasta County with rural areas that have spotty cell phone coverage. Sometimes if a text is sent it will get through during a moment of clear signal. Another important reason for the option is if the caller needs to be silent because they’re hiding from a perpetrator. It’s also a great option for the deaf or people who are unable to speak. When texting to 9-1-1, the initial message should be brief and should include the location of the emergency and what kind of help is needed, as in police, fire or medical. The system cannot receive photos or videos yet.
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